Her customer service skills were severely lacking. I walked up expecting to go inside but the gal in the booth was fairly rude and says it says on our website pickup only. I haven't been here in 2 yrs and always had a positive experience as I went in like once a month. Last week I stopped by to get some edibles. I recommend Arizona Natural Selections, or Mint. Too many dispensaries to choose from with better service. This will be my first and last visit to Nova. At that point I decided my $150 could be spent somewhere else. So after waiting a few more mins, security let the lady in front of me and another man who had just walked up inside. So I go back outside and continue to wait with the original lady I was behind(yes she was still waiting, mind you no one was inside but the customer who cut the line. Meanwhile the other customer that cut the line is actually placing an order at the counter! So clearly she was a regular! There are two bud tenders at this location and the other was free but still refused to take me. The bud tender stated "well, she had her order placed before you(again he didn't have my name or order number and never asked, so I'm unsure how he knew this) and your order is in the back and you need to go back outside and just wait. When I get to the register the first thing the bud tender says is "we don't have your information go back outside" I said ummm excuse me, I've placed an order, it said it was ready over 30 mins ago, I've been standing outside and this lady was able to get out of line and just walk in, and that's not fair. I said well I do too, and proceed to walk in as well. So both myself and the customer before me says something to security(it was 100 degrees yesterday) about us waiting and her just walking in, he says well she has a medical card. Just the two of us, another customer drives up, gets in line and then after a few mins gets out of line and walks inside. I get in line behind another customer and we're in line about 30 mins. Yesterday I went to Nova for the first time, was told we had to pre order online and would get a text when my order was ready.
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